[Hiring] Performance Coach @Camis

Role Description

As a Performance Coach at Camis, you’ll have the opportunity to mentor and guide our front-line agents to help them meet their performance goals and exceed expectations.

• Monitoring Calls: Track performance by evaluating calls and chat recordings.
• Providing Feedback: Offer timely and constructive feedback to help agents grow.
• Mentoring: Support new and returning staff to achieve their performance goals.
• Training: Assist with identifying training needs and conducting training sessions.
• Conduct Meetings: Lead team meetings to ensure performance is on track.
• Collaborate: Share insights and recommendations with the Assistant Manager of Call Centre Staffing Operations to ensure continuous improvement.
• Scheduling: Organize meetings based on agent availability.
• Customer Service: Deliver excellent service to both Camis staff and clients.
• Issue Resolution: Escalate unresolved issues to the Performance & Quality Lead.

Qualifications

• Exceptional Communication: Fluency in both verbal and written English (French is a plus!).
• Reliability: Strong attendance and punctuality.
• Attention to Detail: A keen eye for accuracy and quality.
• Independent Work Style: Good judgment and the ability to work autonomously.
• Coaching Experience: Mentoring or coaching experience is a bonus!

Requirements

• Start Date: April 13, 2026
• Remote Training:
• Formal Training: April 13-17, 9:00 AM – 5:00 PM ET
• Hands-on Training with the Coach Team: April 20-26 (flexible hours)
• Work Hours: Approximately 25-35 hrs/week, with shifts from 7 AM – 10 PM (7 days/week)
• Open/Flexible Availability
• Contract End Date: September 6, 2026

Benefits

• Opportunity to make a difference with a dynamic team.
• Commitment to diversity and inclusion.
• Supportive environment where all employees feel respected, valued, and empowered.
• Promotion of belonging, inclusivity, and respect as core values.

Company Description

Ready to make a difference with a dynamic team? Apply now and join us in shaping the future of the recreation industry!