[Hiring] Peer Moderator @Kids Help Phone

Role Description

This role involves supporting the Peer-to-Peer Community and Feel Out Loud Community Creator Space at Kids Help Phone (KHP). The successful candidate will help maintain a safe, welcoming, and engaging environment for young people seeking mental health support.

• Monitor incoming posts on the Peer-to-Peer platform for safety concerns, providing supportive feedback to young people.
• Respond thoughtfully and promptly to youth in need.
• Identify high-risk or unique posts and escalate them to the Clinical team for review.
• Review and summarize platform conversations to inform service development and scaling decisions.
• Contribute to shaping online conversations by hosting discussions and engaging youth on relevant topics.
• Support peer-to-peer integration activities as assigned by the Program Delivery Manager.
• Assist in the expansion and engagement of the Peer-to-Peer platform, including testing new features.
• Support external engagement and outreach initiatives as requested.
• Conduct research and prepare written summaries, updates, and reports as assigned.
• Participate in departmental and team meetings for wellness check-ins and discussions of emerging trends.
• Work assigned shifts based on peak engagement times on the Peer-to-Peer forums.
• Contribute to additional Kids Help Phone projects as opportunities arise.

Qualifications

• Availability Monday to Sunday, including evenings, for approximately 1–3 hours per day (10–15 hours per week).
• Experience or interest in mental health content, health promotion, or online/social media youth advocacy.
• Comfort engaging young people in conversations related to mental health, wellness, and peer support.
• Ability to manage projects and meet tight deadlines in a fast-paced environment.
• Strong professionalism, discretion, and commitment to youth safety.
• Proficiency with Microsoft Office.
• Strong written communication skills; responsive, reliable, and detail-oriented.
• Enthusiasm for innovation and exploring new ideas to improve services for youth.
• Proven ability to work independently and take accountability for tasks.
• Ability to collaborate effectively in a remote team environment.

Application Process

• To apply for this opportunity, tap the “Apply” button on this page and follow the on-screen instructions.