[Hiring] Payment Processor @Thrivent

Role Description

This position is responsible for analyzing, researching, gathering required premium and loan payment remittance information to process IGO (In Good Order) payments and to process NIGO (Not In Good Order) premium and loan payments with a basic level of complexity.

Job Duties and Responsibilities

• Processes premium and loan remittance payments utilizing various workflow, administrative, and LOB (Line of Business) systems accurately and cost-effectively and in compliance with internal service and state and federal regulatory standards.
• Analyze premium and loan payments for IGO and determine necessary actions to process remittance in accordance with instructions.
• Contact the appropriate resource to assist in resolving the request, if NIGO, including contacting the member, FR (Financial Representative), internal business units, vendors, or external business resources.
• Handles sensitive communications with customers and financial representatives, which may include highly confidential information or complaints.
• Serve Thrivent’s internal and external customer contacts via telephone and written communications, delivering strong customer service.
• Resolve telephone and written inquiries from internal and external customer contacts in a prompt, efficient manner, providing correct thorough responses to needs and requests.
• Document calls, written communications, etc. made in an attempt to gather, or upon gathering the missing information needed to process the paperwork.
• Actively partner with others on the team to meet established service and quality standards and identify trends for process improvements.
• Meet department standards for quality, quantity, and turn-around standards.

Qualifications

• High school required; Associate’s degree preferred.
• 0 to 2 years prior customer service or financial service industry processing experience preferred.
• Must possess solid interpersonal, verbal, and written communications skills.
• Proficient with MS Excel, MS Word, and applicable systems of the position.
• Solid 10-key skills.
• Solid math and analytical skills.
• Demonstrate ability to learn remittance system processing rules and product remittance rules.
• Demonstrate ability to learn check, wire, and ACH processing rules.
• Ability to work in a fast-paced environment with high level of accuracy and quality.
• Ability to work individually and on a team.
• Organized with the ability to prioritize tasks effectively.
• Ability to multitask.
• Strong background in data entry, payment processing, or multiservice billing.
• Strong mathematical, deduction, and analytical skills.

Requirements

• As part of Thrivent Financial’s hiring process, a verification of a candidate’s background will be made to complete the hiring process.
• Fingerprints will be taken upon hiring for submission to the Federal Bureau of Investigation for review against nationwide fingerprint records.
• Ability to work at a desk for extended periods of time.
• Ability to work in an open office area.
• Occasional nights/weekends may be required to meet demands of the unit.

Benefits

• Various bonuses (including, for example, annual or long-term incentives).
• Medical, dental, and vision insurance.
• Health savings account.
• Flexible spending account.
• 401k.
• Pension.
• Life and accidental death and dismemberment insurance.
• Disability insurance.
• Supplemental protection insurance.
• 20 days of Paid Time Off each year.
• Sick and Safe Time.
• 10 paid company holidays.
• Volunteer Time Off.
• Paid parental leave.
• EAP.
• Well-being benefits and other employee benefits.
• Eligibility for receipt of these benefits is subject to the applicable plan/policy documents.
• Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.