[Hiring] Payment Dispute Specialist @Camden National Bank

Role Description

The Payment Dispute Specialist supports the Bank's payment dispute program by processing and investigating debit card and electronic payment fraud disputes in accordance with Regulation E, card network operating rules, Bank policies, and regulatory requirements. This position is responsible for:

• Reviewing dispute claims
• Gathering supporting documentation
• Processing provisional and final credits
• Managing chargebacks and recoveries
• Ensuring disputes are resolved accurately and within required timeframes

The Payment Dispute Specialist works closely with internal stakeholders, Fraud Mitigation, Deposit Operations, and other business partners to deliver positive customer experiences while helping mitigate fraud losses. The position identifies potential fraud trends or concerns for escalation to senior team members and management.

Qualifications

• 2+ years of banking or related experience
• High school diploma or equivalent required
• Proficient with Microsoft Office suite (Excel, Word, PowerPoint)

Requirements

• Experience with debit card dispute processing systems and chargeback platforms
• Prior experience with card operations, payment processing, fraud mitigation, or dispute resolution
• Knowledge of Regulation E dispute requirements
• Experience with Centrix Dispute Tracking System
• Experience with Visa, Jack Henry, and Pulse networks
• Associate or bachelor’s degree in business, finance, accounting, or related field

Benefits

• Robust medical, dental, and vision insurance packages
• Generous time off, including paid federal holidays and paid day off for your birthday
• 401(k) retirement savings plan
• Tuition reimbursement, professional development, and career growth opportunities
• Employee assistance program
• Comprehensive wellness program