[Hiring] Patient Success Specialist @LifestyleRx

Role Description

LifestyleRx is a precision lifestyle medical practice, combining medical expertise with a team-based approach that includes one-to-one and group medical visits, nutritional coaching, education, and digital tracking. We are currently looking for a Patient Success Specialist based in British Columbia to join our team. This is a 100% remote position, with regular working hours of 11:00 a.m. to 7:00 p.m. Pacific Time, Monday to Friday. Candidates must reside in British Columbia and be available to consistently work these hours.

• Introduce and onboard patients into the LifestyleRx Type 2 Diabetes Reversal and Metabolic Health Programs.
• Respond to patient inquiries on a timely basis, ensuring they have access to the right services and/or resources, including, when necessary, recommending additional services that may support their journey to remission.
• Provide dedicated support to new patients during the onboarding process, ensuring a seamless transition and positive experience.
• Foster and maintain strong relationships that establish LifestyleRx as the trusted service provider for all things required for their reversal journey.
• Assist moderating group medical visits, which includes, but is not limited to, monitoring group chats, presenting weekly video content, supporting patients with videoconferencing connectivity issues, etc.
• Support the LifestyleRx practitioners (physicians and Registered Dietitians) with patient inquiries, appointment cancellations and/or rescheduling, etc.
• Follow up with clinics and/or labs to help resolve communication/fax issues, missing results, or referrals.
• Other ad hoc tasks as required.

Qualifications

• Must reside in British Columbia and be available to work 11:00 a.m. to 7:00 p.m. Pacific Time, Monday to Friday.
• Strong computer proficiency and an ability to quickly learn new programs and technology.
• Prior experience in healthcare, patient support, customer success, or a similar role would be an asset but is not required.

Requirements

• Demonstrates a high level of empathy and compassion towards those around you.
• Has a strong work ethic characterized by professional integrity and a positive, proactive attitude.
• Excellent organizational skills, effectively managing tasks and priorities.
• Adapts to changing priorities and manages time effectively in a fast-paced virtual environment.
• Develops and maintains collaborative working relationships, promoting teamwork and cooperation.
• Possesses strong communication skills, both written and verbal, enabling effective interaction with team members and patients.

Benefits

• 100% remote working environment.
• Competitive salary, including benefits and starting 3 weeks vacation.