[Hiring] Patient Strategy & Experience, Customer Experience Lead @argenx

Role Description

Join us as we transform immunology and deliver medicines that help autoimmune patients get their lives back. As the Patient Customer Experience (CX) Lead, you are accountable for building and leading the discipline within the argenx Patient Strategy & Experience. You will establish how argenx understands, designs, delivers, and continuously improves the end-to-end experience of patients and caregivers across the enterprise portfolio.

You will create the frameworks, methods, standards, and capabilities that enable argenx to translate patient needs, behaviors, and experiences into meaningful experience-related and business decisions.

Through end-to-end journey design, voice-of-patient insights, Design Thinking (DT), Human-Centered Design (HCD), co-creation, experimentation, and rapid prototyping, you will identify the moments that matter most and help various teams design optimal stakeholder experiences.

Qualifications

• Deep understanding of customer and CX strategy, experience design, Design Thinking (DT), and Human-Centered Design (HCD) within healthcare, life sciences, or other complex customer environments.
• Ability to develop end-to-end patient journeys and translate patient needs, behaviors, insights, and pain points into clear experience priorities and strategic recommendations.
• Strong practitioner fluency in DT/HCD approaches, including empathy mapping, journey mapping, persona development, co-creation, prototyping, testing, and iterative experience design.
• Strong analytical orientation and ability to connect qualitative and quantitative patient insight to decisions, investment priorities, and measurable outcomes.
• Strong communication, facilitation, and storytelling skills, with the ability to bring the CX strategies and opportunities to life for a range of audiences.

Requirements

• BA/BS required; advanced degree preferred.
• Approximately 12-15+ years of relevant experience across Customer Experience, Human-Centered Design, Design Thinking, innovation, or related disciplines.
• Pharmaceutical, biotechnology, or healthcare experience required, with meaningful experience working in patient-facing environments strongly preferred.
• Demonstrated experience setting and leading CX, Innovation, or Human-Centered Design strategy within a complex organization.
• Experience translating customer or patient insight into strategic recommendations, business cases, and organizational action.

Benefits

• Comprehensive benefits package, including but not limited to retirement savings plans, health benefits, and other benefits subject to the terms of the applicable plans and program guidelines.
• Participation in short-term and long-term incentive programs, subject to the terms and conditions of those plans and applicable policies.

Company Description

At argenx, all applicants are welcomed in an inclusive environment. They will receive equal consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other applicable legally protected characteristics. argenx is proud to be an equal opportunity employer.