[Hiring] Patient Solutions Representative II @R1 RCM

Role Description

As our Patient Solutions Representative II, you will liaison between patients and the healthcare organization. Every day you will manage patient questions and concerns in a confidential and professional manner. To thrive in this role, you will identify the type of assistance needed such as updating information, making payment plan arrangements, and insurance related questions to ensure proper account resolution.

• Deliver a high-quality patient experience through inbound and outbound call resolution within established protocols with a focus on first call resolution.
• Manage inquiries via multiple communication channels in a professional manner using EMR systems such as Epic, Cerner, Meditech, or similar systems.
• Review/interpret and answer questions regarding patient statements, explanation of benefits, account balances, payment plans and related areas.
• Utilize health care industry term knowledge (e.g., primary care, provider, benefits, HIPAA, PCI, EOBs, CPT & ICD-10 codes, HCFAs, UB04s, HCPCS, DRGs and authorizations/referrals).
• Research information using available resources and FAQ to source information rapidly in a fast-paced environment.
• Comprehensive training and professional development.
• Mentoring of new hires through ongoing training, 90-day evaluation input, and probationary support.

Qualifications

• High school diploma or GED, preferred
• Minimum 1 year of experience in a healthcare call center environment

Requirements

• For this US-based position, the base pay range is $16.00 - $22.95 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

Benefits

• Competitive benefits package