[Hiring] Patient Services Representative @Knowtion Health

Role Description

We are seeking a dedicated Patient Service Representative to manage the processing of accident claims. In this role, you will work both independently and collaboratively with a team that includes fellow Knowtion Health colleagues as well as the Client’s staff, all in a fully remote environment. Successful candidates will demonstrate exceptional communication skills, strong computer proficiency, and the ability to multitask effectively in a fast-paced setting.

What’s Attractive to the Right Candidate?

• Growing firm in a growing industry.
• Resources to invest in the business and innovate.
• Intensely competitive and constantly evolving business.
• Quick decision-making and adaptation to market conditions.
• Inviting and competitive culture, embracing challenge and celebrating accomplishment.
• Dedicated colleagues striving to provide quality results that have lasting impact.

The Opportunity

• Develop and maintain a professional relationship with clients, acting as a liaison between the hospital and Knowtion Health.
• Ensure open and mutual communication with hospital-related physician offices.
• Encourage prompt payment from insurance payers.
• Remotely obtain information, including documents, regarding the entity responsible for payment of patient’s hospital bills or claims.
• Verify and fulfill any attorney requests that are received.
• Learn and implement client-specific protocols and procedures.
• Escalate complex, complicated, or challenging accounts to management to ensure accounts are progressing effectively.

Qualifications

• High school diploma or GED.
• 1+ years' experience working with EMR/EHR systems required; EPIC software preferred.
• 1+ years' experience registering patients in a hospital/provider group setting required.
• Experience with MVA claims or health claims including Medicare preferred.
• Experience with Microsoft Office products including Word, Outlook, and Excel preferred.

Requirements

• This position is remote and requires a dedicated, distraction-free work space at home.

Benefits

• Competitive benefits package including medical, dental, and vision.
• Life insurance.
• Short term and long term disability.
• Bonus opportunities.
• Paid holidays.
• 401k.
• Generous PTO policy.

Company Description

• Knowtion Health gives priority to applicants located in the following states: AL, AR, AZ, FL, GA, ID, IN, KS, ME, MI, MO, MS, NC, NM, OK, PA, SC, TN, TX, VA, WI, WV.