[Hiring] Patient Services Representative @Saint Joseph Medical Group

Role Description

As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements. Every day, you will expertly manage:

• Phone customer service
• Distributing communications
• Handling patient information like demographics, insurance verification, and appointment scheduling
• Processing referrals, authorizations, pre-registrations, and other clerical tasks

To be successful in this role, you will possess:

• Exceptional communication skills
• Meticulous attention to detail
• Strong organizational skills
• System proficiency
• Proactive service and adaptability
• Responsible handling of information

Qualifications

• High School Graduate General Education, upon hire
• High School GED General Studies, upon hire
• 1 Year of Higher Education/College, preferred

Requirements

• Ability to comprehend and communicate clearly and effectively (both verbally and in writing) with medical center staff, patients, families, and other internal and external customers
• Ability to perform essential job functions with a high degree of independence, flexibility, and creative problem solving
• Ability to maintain control of the call by de-escalating issues and instilling confidence that the resolution has or can be found
• Exceptional patient/customer service skills including effective and efficient problem solving and analytical skills

Company Description

Welcome to CHI Saint Joseph Medical Group, a full service network of primary care services specializing in family, internal, geriatric and pediatric care serving 88 locations across central and Eastern Kentucky. CHI Saint Joseph Medical Group is dedicated to delivering customized care based on the unique needs of our patients and is recognized as a Best Place to Work in Kentucky for two years in a row (2023-2024).

CHI Saint Joseph Health is part of CommonSpirit Health, a non-profit, Catholic health system dedicated to advancing health for all people. With approximately 175,000 team members and 25,000 physicians and advanced practice clinicians.

Our commitment to serve the common good is delivered through the dedicated work of thousands of physicians, advanced practice clinicians, nurses, and staff; through clinical excellence delivered across a system of 140 hospitals and more than 2,200 care centers serving 24 states.