[Hiring] Patient Services Coordinator II @90ee0c52-4563-4bbb-a44d-0a6cd6964c61

Role Description

This position is responsible for handling customer service inquiries on the phone from a variety of callers. Daily activities may switch depending upon volume within different operations groups and where the work is needed. Employee will manage communications, applications for eligibility, or other types of information depending on function for that day and program volume.

• Handle all inbound/outbound patient, physician, and physician advocate communications in a professional manner and within program guidelines.
• Accurately enter eligibility paperwork and/or other information into the system.
• Maintain accurate and complete documentation of all applications, mailers, orders, enrollment forms, and new patients.
• Maintain accurate and complete documentation and system records of all inquiries.
• Efficiently perform specialized functions for each program with a high level of accuracy.
• Aid department Lead/supervisor in developing other employees, answering questions, etc.
• Enter and interpret program materials to determine enrollment criteria; explain to the caller or other employees the necessary requirements to be on the program.
• Place outbound phone calls for clarification on any issues involving program guidelines.

Qualifications

• High school degree or equivalent.
• 2 – 3 years of customer service experience.
• Proficiency with personal computers; excellent written and verbal communication skills.
• Ability and willingness to work a flexible schedule to cover peak times.
• Ability to adapt to a fast-paced environment quickly; learn quickly, maintain accurate information, and ability to follow direction.
• Ability to adapt to new situations that may arise due to program changes.
• Pharmacy Tech license as needed for specific programs.

Benefits

• Remote opportunities.
• Competitive salaries.
• Growth opportunities for promotion.
• 401K with company match.
• Tuition reimbursement.
• Flexible work environment.
• Discretionary PTO (Paid Time Off).
• Paid Holidays.
• Employee assistance programs.
• Medical, Dental, and vision coverage.
• HSA/FSA.
• Telemedicine (Virtual doctor appointments).
• Wellness program.
• Adoption assistance.
• Short term disability.
• Long term disability.
• Life insurance.
• Discount programs.

Company Description

UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improving patient outcomes and advancing healthcare. At UBC, we provide services to enhance the entire drug development process and commercialization lifecycle - from clinical trial support to real-world evidence generation. UBC fosters a culture built on our Core Values: Collaborative, Conscientious, Curious, Consultative, and Compassionate. We believe in an inclusive workplace that fosters creativity.