[Hiring] Patient Services Coordinator @OrthoCarolina

Role Description

This position is a remote position and will work a schedule of Monday-Friday 8:00am-5:00pm. Training for this role will be onsite and conducted out of our Winston-Salem, NC or Concord, NC office for the first three weeks of employment.

The Patient Services Coordinator (PSC) serves as the initial point of contact for patients and healthcare providers within the clinic.

• Appointment scheduling and answering incoming calls from healthcare providers and patients.
• Ensures that all calls are handled in a timely, courteous manner and that patient appointments are in keeping with all OrthoCarolina and clinic policies.
• Reschedules patients as needed to accommodate clinic schedules.
• Assists referral physicians and other healthcare providers with information and appropriate resources to address their needs in a timely manner.
• Supports clinical team to more efficiently assist patients with medical questions, using templates and protocols which are completed and sent to clinical team for response.

Qualifications

• High school graduate, GED, or equivalent experience.
• Associate or bachelor's degree preferred.
• One year’s experience in call center/medical setting involved with inbound calls, scheduling, patient flow, and patient care.
• Prior, direct experience in fast-paced customer service setting required.
• Experience as MAA, MOA, Unit Secretary, EMT, or other healthcare certification preferred.
• Prior experience with Centricity, Touchworks, Cisco Call Manager, Cisco IP phone system, and EMR preferred.

Skills and Abilities

• Ability to learn proprietary software applications.
• Knowledge of medical terminology preferred.
• Skill in telephone procedure.