[Hiring] Patient Services Associate II - Medical Oncology @Jefferson Health Plans

Role Description

This position is for the phone room and will be fully remote.

Work Schedule: Monday-Friday, 8:30am-5pm

The Patient Services Associate (PSA) II enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department.

• Obtains pre certifications and/or pre authorizations for procedures
• Verifies insurance, referrals, and patient demographic information
• Supports delivery of the Jefferson Experience by emphasizing prompt and courteous treatment of all patients and visitors
• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate
• Greets and interacts with patients/visitors in a professional manner, on phone or in person
• Adheres to HIPAA privacy and security requirements
• Ensures compliance with all applicable federal, state, and local regulatory standards
• Other duties as requested or assigned

Qualifications

• HS Diploma or equivalent required
• Customer service and/or patient facing healthcare experience preferred

Requirements

• Top-Tier health insurance
• Opportunities for career advancement
• Employee discounts on products and services
• Generous ETO/PTO
• Tuition Reimbursement

Salary Range

$17.00 to $21.89 Hourly

The actual hiring rate will be determined based on candidate experience, skills, and qualifications. This position is not eligible for an annual incentive.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University Hospitals, Inc.

Primary Location Address

2201 Chapel Ave West & Cooper Landing Rd, Cherry Hill, New Jersey, United States of America

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including:

• Medical (including prescription)
• Supplemental insurance
• Dental
• Vision
• Life and AD&D insurance
• Short- and long-term disability
• Flexible spending accounts
• Retirement plans
• Tuition assistance
• Access to group rates on insurance and discounts

Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.