[Hiring] Patient Service Representative @McDonough Center for Family Dentistry

Role Description

As a member of our Patient Service Center, you will:

• Receive a high volume of calls to answer daily
• Present offers to patients
• Overcome patient objections to schedule an appointment
• Schedule a high volume of appointments
• Use product knowledge to showcase the solutions our practices can offer patients
• Use company databases and software to track progress
• Display problem-solving skills and take ownership for patient concerns/issues and solutions
• Work with practice teams on solutions for patients in a timely manner
• Manage sensitive and critical information with respect to company policies, as well as laws and regulations
• Collect missing information or update outdated information
• Consistently meet and exceed department key performance indicators
• Work all scheduled workdays, during scheduled hours, and report to work on time
• Enjoy company contests and incentives
• Participate in other special projects or responsibilities as assigned

Qualifications

• 2+ years’ experience providing superior customer service
• Experience with M/S office products including Word, Excel, Outlook preferred
• Strong computer skills: 45+ WPM, ability to multitask using different software and programs while maintaining a conversation
• Must have reliable high-speed internet
• Must have a private workspace from home

Benefits

• A comprehensive benefits package including 401k
• Competitive paid time off for full-time and part-time team members, which increases as you grow in your career with us
• Constant opportunities for career growth and continuing education
• A professional and flexible atmosphere that allows for freedom and individuality

Equal Opportunity Employer

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.