[Hiring] Patient Service Representative @North American Dental Group

Role Description

Our Patient Service Center is expanding! As a member of our team, you will:

• Receive/make a high volume of calls to schedule and assist patients for their next dental appointment
• Create patient charts on the computer
• Multitask when scheduling the patient with being able to review multiple applications at the same time on the computer
• Identify and resolve issues with a sense of urgency while maintaining patient confidentiality

Qualifications

• High School diploma or equivalent
• Minimum 2 years’ experience in a customer service or call center environment
• Excellent interpersonal, communication, and telephone skills establishing positive relationships
• A stable employment history and history of consistent attendance
• Dependability, flexibility, and commitment to providing exceptional service for patients

Requirements

• Must live in Illinois
• Hours can vary from 7am-6pm M-F and possible Saturdays from 7am - 2:30pm
• Full time position 40 hours a week
• Training would be Monday-Friday from 8:00am-4:30pm at the Downers Grove location
• Position would be Remote once fully trained, providing work from home criteria is met
• Must have high speed internet and a quiet private workspace to work remotely
• Pay: $17.00/hour based on experience

Benefits

• Paid Time Off: Competitive PTO that grows with your career
• Comprehensive Benefits: Including 401(k)
• Career Growth: Access to continuing education and development opportunities
• Dynamic Environment: Work in an exciting, inclusive atmosphere that values individuality and teamwork

Company Description

Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other legally protected characteristic.

North American Dental Group-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from North American Dental Group, a dental support organization.