[Hiring] Patient Service Representative @NORTHWEST SURGICAL

Role Description

Rebound is hiring a full-time Patient Services Representative to work in our Physical Therapy Call-Center. This position will start training in our Salmon Creek office with the potential to work remotely from home. Primary duties include:

• Answering inbound phone lines.
• Accurately obtaining patient information from established and new patients.
• Entering the information into a practice management system for clinical messaging and patient scheduling.
• Collaborating with other clinical staff and clinic providers to provide exceptional service to our patients and families.

Responsibilities:

• Support an environment that reinforces Rebound’s mission and Core Values of Superior Service, Teamwork, Integrity, Innovation, Quality and Recognition.
• Book, coordinate and reschedule patients appointments based on defined appointment protocol.
• Take patient calls and provide accurate, satisfactory answers to their queries and concerns.
• Relay necessary messages to staff.
• Be cognizant of hold times and call volume to ensure that call turnaround time is minimized and patients are not left pending in the queue.
• Answer questions regarding patient appointments.
• Assist with daily reschedule list.
• Attend meetings as required.
• Maintain a high degree of confidentiality and abide by all HIPAA rules and regulations.
• Perform related work as required.

Qualifications

• High School Diploma or GED. Associates or Bachelors degree in healthcare administration or other healthcare related coursework preferred.
• Medical Certification and/or training preferred.
• Working knowledge of medical terminology and flow of medical practices required.
• Experience working with Electronic Health Records systems required.
• Work related experience, preferably in a medical office, and/or call center setting including experience with a multi-line phone and queue management system preferred.
• Work related experience with Microsoft Applications preferred.
• Ability to work in a call center setting consisting of a high volume of calls and typing.
• Ability to manage difficult and stressful situations.
• Strong problem resolution skills.
• Knowledge of business office procedures.
• Knowledge of grammar, spelling and punctuation to communicate patient information.
• Skill in operating a computer and photocopy machine.
• Ability to speak clearly and concisely.
• Ability to read, understand, and follow oral and written instructions.
• Ability to establish and maintain effective working relationships with patients, providers, employees and the general public.

Requirements

• Work may require sitting for long periods of time.
• Requires manual dexterity sufficient to operate a keyboard, type at 30 wpm; operate telephone, headset, copier and scheduling software.
• Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
• It is necessary to view and type on computer screens for long periods and to work in an environment which can be fast-paced and constantly interrupted.
• Work is performed in a small office environment.
• Involves frequent telephone contact with patients and providers.
• Work is continuous and fast-paced.
• Interaction with others is constant and interruptive.
• Contact involves dealing with injured people.

Benefits

• Medical/Vision/Rx
• Dental
• 401(K) Retirement Plan, including discretionary profit sharing and Cash Balance Plan
• Company paid Life Insurance/AD&D
• Voluntary Life insurance/AD&D
• Company paid short and long-term disability
• Flexible Spending and Health Saving Accounts
• Employee Assistance Program
• Free Parking

This is a great opportunity to work in a quality organization! At Rebound, our goal is to cultivate an organization that offers superior patient-centered medical care with mutual respect and cooperation in a positive and supportive environment. Come join our team!

Monday-Friday, no weekends or holidays. This is a full-time, 40 hour per week position.