[Hiring] Patient Service Representative @BMC Software

Role Description

This position is permanently remote. Qualified candidates must provide a stable internet connection and have a quiet and secure space that is free from interruptions to work from home.

The Patient Services Rep is responsible for handling inbound and outbound communications for up to 6 BMC ambulatory practices. Responsibilities include:

• Handling patient inquiries
• Scheduling/rescheduling appointments
• Following up with patients to resolve questions/concerns regarding medication reconciliation and refills
• Managing insurance verification and authorization
• Documenting and relaying patient information to the Practices as required by the Practice’s Guidelines

Qualifications

• A minimum of a High School diploma/GED is required

Requirements

• Ability to explain complicated healthcare issues to patients with empathy and concern
• Ability to empathize with and coach the patient in navigating the healthcare system
• Effective interpersonal skills to work with a diverse group of professionals and personalities in a team environment
• Excellent English communication skills (oral and written) with the ability to communicate effectively with patients over the phone and in email and other communications
• Must be comfortable using multiple advanced communication tools, including phone calls, online chats, emails, faxes, or mail
• Strong computer skills and knowledge of Microsoft Office applications (Internet Explorer, MS Word, Excel & Outlook)
• Ability to document work in a professional and efficient manner

Benefits

• Compensation Range: $20.08- $22.61
• Generous total compensation that includes benefits (medical, dental, vision, pharmacy)
• Contract increases
• Flexible Spending Accounts
• 403(b) savings matches
• Earned time cash out
• Paid time off
• Career advancement opportunities
• Resources to support employee and family wellbeing

Company Description

Equal Opportunity Employer/Disabled/Veterans

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.