[Hiring] Patient Service Center Representative II @Conifer Health Solutions

Role Description

The Patient Service Center Representative II is responsible for creating a positive patient experience by accurately and efficiently handling the day-to-day operations relating to both Financial Clearance and Scheduling of a patient. This includes adherence to department policies and procedures related to:

• Verification of eligibility/benefits
• Pre-authorization requirements
• Available payment options
• Financial counseling
• Other identified financial clearance related duties
• Full scheduling duties

Upon occasion, the PSC REP II may be only assigned to complex pre-registration. The PSC REP II is expected to develop a thorough understanding of assigned functions.

Qualifications

• High school diploma or GED required
• Two plus years of college preferred (two years in a professional, customer service-driven environment may substitute for two years of college)
• Completion of related medical certification program preferred
• Telephone/call center experience preferred
• Pre-registration and/or scheduling experience preferred
• 2-3 years of customer service experience preferred

Requirements

• Ability to work in a production driven call-center environment
• Familiarity with working with dual computer monitors
• Basic typing ability
• Working knowledge of Windows based computer environment
• Ability to multitask in multiple systems (financial clearance and scheduling) simultaneously
• Extensive multitasking ability
• Strong written and verbal communication skills
• Conifer requires candidates to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment

Benefits

• Medical, dental, vision, disability, and life insurance
• Paid time off (vacation & sick leave) – minimum of 12 days per year, accruing at a rate of approximately 1.84 hours per 40 hours worked
• 401k with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance
• For Colorado employees, paid leave in accordance with Colorado’s Healthy Families and Workplaces Act