[Hiring] Patient Service Associate @TEKsystems

Role Description

A typical day in the life of a Patient Services Associate will include the following:

• Outbound calls to payers to verify benefits and gather missing intake information
• Documents coverage details in Summary of Benefits
• Updates case notes in Lynk system to reflect status and actions taken
• All payer calls and updating information in CRM

Qualifications

• Experience working from home
• Outbound call experience
• Experience with speaking to payers
• Internet speed confirmed
• Secure workplace
• Experience with call monitoring and QA review of calls
• Experience with learning new systems
• Greater than one year of patient services/call center environment

Requirements

• Customer Relationship Management (CRM) software
• Multi-line telephone
• Laptop device, two monitors, docking station, mouse and keyboard, headset, necessary cords

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Company Description

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.