[Hiring] Patient Scheduling & Registration Specialist @Recover Medical Group

Role Description

As an Engagement Coordinator for Recover, you'll be the first point of contact for people looking to access treatment. You'll handle inbound calls from prospective clients and make outbound calls to individuals referred to our program, helping them understand what Recover offers and getting them started with care.

• Your core focus will be sharing information about Recover's services, confirming insurance status, walking clients through enrollment, and scheduling appointments.
• You’ll be the welcoming, organized person who helps clients navigate the path from referral to their first appointment.
• Some clients will engage right away, while others may require follow-up and continued outreach.
• This also includes re-engaging clients who were previously in treatment, helping them reconnect to services and continue their recovery journey.

This role is fully remote and best suited for someone who is organized, self-motivated, and comfortable working in a fast-paced, client-centered environment. You'll report to the Head of Partnerships.

Qualifications

• Bilingual in Spanish and English
• 1+ year of experience in a client-facing role involving phone-based outreach, intake, admissions, scheduling, or engagement
• Familiarity with healthcare
• Comfortable working independently and managing a high volume of calls and follow-ups
• Strong communication skills with the ability to build rapport quickly and explain processes clearly

Requirements

• Certified or Registered Alcohol Drug Counselor (RADT, CADC-I or higher, or equivalent)
• Experience with EHR systems
• Experience in addiction treatment or behavioral health settings
• Lived experience with substance use disorders

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Holidays)
• Training & Development