[Hiring] Patient Scheduling & Reactivation Coordinator @Winning Assistants

Role Description

Our client is seeking a confident, proactive, and highly organized Patient Scheduling & Reactivation Coordinator to support patient outreach, appointment scheduling, and lead follow-up efforts for a growing dental practice. This role is critical to helping the practice reconnect with inactive patients, improve scheduling consistency, and reduce missed revenue opportunities.

• Focus primarily on patient reactivation campaigns, Medicaid intervention list management, and lead follow-up efforts from Google and social media campaigns.
• Assist with light insurance verification for urgent scheduling needs and provide administrative support when needed.
• Comfortable spending most of the day on the phone, building rapport quickly, handling objections professionally, and encouraging patients to move forward with scheduling.

Qualifications

• Strong English communication skills with a confident and professional phone presence.
• Previous experience with appointment setting, patient scheduling, or outbound calling.
• Ability to handle objections and guide conversations toward booking appointments.
• Comfortable making a high volume of outbound calls daily.
• Experience working in dental or healthcare environments preferred.
• Strong organizational and follow-through skills.
• Ability to work independently and remain motivated in a remote environment.

Requirements

• Must be proficient in speaking and writing English very clearly.
• Must have relevant work experience.
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding (mandatory).
• Must be available for video meetings with your camera on (when needed).

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.