[Hiring] Patient Scheduler @GetixHealth

Role Description

Are you passionate about helping patients and thrive in a fast-paced healthcare environment? Do you love staying organized, solving problems, and making a real impact on the patient experience? Join GetixHealth as a Patient Scheduler and become a key part of our Patient Support Center team!

This is your opportunity to make a difference every day by helping patients get scheduled, verified, and prepared for care. From appointment coordination to insurance verification, your work helps ensure patients receive timely, accurate, and compassionate service.

Provide day-to-day support for patient scheduling operations, ensuring timely appointment scheduling, insurance verification, and excellent communication between patients, providers, and medical staff.

• Serve as the primary point of contact for patients and external facilities to schedule appointments by phone and electronic correspondence.
• Collect, verify, and communicate benefit details of patient insurance policies during scheduling.
• Educate patients on the insurance verification process and estimated patient responsibility prior to their visit.
• Confirm patient appointments and provide appointment details, location information, and special instructions.
• Create and maintain patient records including demographic information and required paperwork.
• Contact referring provider offices to obtain necessary records and visit preparation details.
• Coordinate with healthcare providers and medical staff to ensure appointments are scheduled efficiently and effectively.
• Respond to patient inquiries professionally and in a timely manner via phone and written communication.
• Collaborate with internal teams and third-party systems to support coordinated patient care.
• Assist insurance verification associates when needed.
• Maintain HIPAA compliance and confidentiality at all times.
• Other duties as assigned.

Qualifications

• High school diploma or GED required.
• Bachelor’s degree preferred.
• 6 months to 1 year of customer service, appointment scheduling, or healthcare experience required.
• 6 months to 1 year of EHR system experience (EPIC preferred).
• 6 months to 1 year of remote work experience preferred, especially in high-volume inbound and outbound call environments.
• Strong verbal and written communication skills.
• Excellent problem-solving and conflict resolution skills.
• Proficiency in Google Suite, Microsoft Office, and other computer systems.
• Strong customer service mindset with compassion and professionalism.
• Ability to maintain confidentiality and comply with HIPAA regulations.

Requirements

• Strong attention to detail and ability to maintain accurate records.
• Ability to multitask and work in a fast-paced environment.
• Ability to work independently and as part of a team.
• Dependable, punctual, and able to manage time effectively.
• Adaptable and open to change in a dynamic healthcare environment.
• Strong problem-solving skills and ability to think critically.
• Team-oriented mindset with strong collaboration skills.
• Empathetic and patient-focused approach to service.
• Professional communication and customer service skills.

Benefits

• Comprehensive Health Benefits: Choose from a variety of medical, dental, and vision plans designed to support your overall well-being.
• Life & Disability Coverage: Receive company-paid Basic Life and AD&D insurance, short-term and long-term disability coverage, with the option to purchase additional voluntary Life and AD&D benefits.
• 401(k) Retirement Plan: Become eligible to participate in the company's 401(k) plan on the first day of the quarter following three months of continuous employment, with a company match to help you invest in your future.
• Paid Time Off: Begin accruing PTO on your first day of employment, promoting a healthy work-life balance from the start.
• Flexible Benefit Options: Tailor your benefits package with a variety of options to meet your individual and family needs.