[Hiring] Patient Scheduler II @Essentia Health

Role Description

Serves as initial point of contact to patients seeking medical assistance for Essentia Health clinics and departments. This is a complex, high call volume, patient contact clinical service position, which provides a wide-range of services oriented toward gathering patient information, both clinical and insurance/guarantor, and coordinating the scheduling of services for patients including ancillary and procedure scheduling, with an emphasis on excellent customer service.

• The Patient Care Coordinator is responsible for handling incoming calls and online requests from patients while recording, evaluating, and managing patient needs.
• Communicates with the nursing staff when necessary.
• Exhibits and promotes a full understanding of customer service philosophy; stressing the importance of making a positive impact upon customers.
• Must keep current with clinical, provider, and scheduling information pertaining to the departments served.
• Responsible for accurately scheduling a wide range of patient appointment types, including procedures, for numerous Essentia departments and clinics.
• Responsible for full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility.
• Responsible for proficiently and accurately entering data in the permanent Electronic Health Record while talking with the patient.
• Responsible for support of direct marketing campaigns by adhering to specific data gathering and scheduling guidelines related to each individual campaign.
• Responsible to support a variety of Population Management, Chronic Disease Management, and ACO initiatives through patient registry and outbound calling.

Qualifications

• Graduate of LPN, Medical Secretary, Health Unit Coordinator, Medical Assistant, Paramedic, EMT or similar program.

Requirements

• East/Central: If no education, 1 year experience in a medical office setting. Clinical scheduling and call center experience preferred.
• West: If no education, 1-2 years of experience in a medical (preferred) office setting. Clinical scheduling and call center experience preferred.
• East Market: Ability to work remotely required.
• Candidates for remote work will need to have an Internet connection that meets the following minimum standards:
• Download Speed: 10 Mbps
• Upload Speed: 3 Mbps
• Ping - Latency: Best < 50 Milliseconds, Acceptable < 75 Milliseconds, Not Acceptable > 90 Milliseconds
• Candidates are encouraged to test their Internet performance by running a test at fast.com or speed.cloudflare.com.

Benefits

• Comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs.
• 401(k) plan with employer contributions to help you plan for the future.
• Investment in professional development through training, tuition reimbursement, and educational programs.
• Flexible scheduling and generous time off.
• Wellness resources focused on your physical, mental, and emotional health.
• Benefit eligibility may vary.