[Hiring] Patient Registration Rep @OhioHealth

Role Description

This role involves working in a remote registration position with a focus on patient registration and customer service.

• Accurately identifies patient in EMR system.
• Obtains and enters accurate patient demographic and financial information through various methods (phone, virtual, face to face, and/or bedside) while maintaining patient confidentiality.
• Provides exceptional customer service during every encounter with patients, families, visitors, and OhioHealth physicians and associates.
• Performs registration functions in any of the Patient Access areas.
• Uses critical thinking skills to make decisions, resolve issues, and escalate concerns when necessary.
• Uses various computer programs to enter and retrieve information.
• Verifies insurance eligibility using online eligibility systems, payer websites, or phone calls.
• Secures and tracks insurance authorizations and processes BXC patients.
• Transcribes ancillary orders and schedules outpatients.
• Generates, prints, and provides patient estimates utilizing price estimator products.
• Collects patient's Out of Pocket expenses and past balances to meet individual and departmental goals.
• Attempts to collect residual balances from previous visits.
• Answers questions or concerns regarding insurance residuals and self-pay accounts.
• Uses knowledge of CPT codes to accurately select codes from clinical descriptions.
• Generates appropriate regulatory documents and obtains consent signatures.
• Identifies and/or determines patient Out of Network acceptance into the organization.
• Reviews insurance information and speaks to patients regarding available financial aid.
• Explains billing procedures, hospital policies, and provides appropriate literature and documentation.
• Scans required documents for claim submission into patient’s medical record.
• Escorts or transports patients safely to and from various destinations.
• Assists clinical staff in administrative duties as needed.
• Complies with policies and procedures unique to each access area.
• Assists with training new associates.
• Oversees functions of reception desks and lobbies, including cleanliness and order.
• Goes to the Nursing Units to register or obtain consents.
• Uses multi-line phone system, transferring callers to appropriate patient rooms or other locations.
• Makes reminder phone calls to patients.
• Processes offsite registrations and pre-registered paper accounts.
• Maintains patient logs for statistical purposes.
• Reviews insurance information and determines need for referrals and/or financial counseling.
• Educates patients on MyChart, including its activation.
• May have responsibility for Visitor Management, including credentialing visitors and providing wayfinding assistance.

Qualifications

• High School diploma or GED (Required)
• Excellent communication, organization, and customer service skills
• Basic computer skills
• One to two years previous experience in a medical office setting

Requirements

• Work From Home - Remote Registration Position - 12 hours per week, 7p-11p, e/o weekend
• Week 1 - Sun, Thurs, Fri
• Week 2 - Mon, Fri, Sat

Company Description

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants based on various characteristics protected by law.

Remote Work Disclaimer

Positions marked as remote are only eligible for work from Ohio.