[Hiring] Patient Outreach Representative @IMA Medical Group

Role Description

We are excited to announce an opening for a Patient Outreach Representative. As a Patient Outreach Representative, you will be responsible for conducting outbound calls to our patients informing them of their upcoming appointments and referrals, working along with our customer service team. This role is perfect for someone who can offer exceptional support to our patients by answering, greeting, and assisting. If you have a welcoming demeanor and the desire to help others, read on!

• Maintains patient privacy in accordance with company protocol.
• Assists with maintaining and updating provider panels, schedules, and clinic locations.
• Verifies patient insurance.
• Creates new patient record in electronic medical record system.
• Schedules and confirms appointments for new patients without an existing appointment, patients who have not followed up with their provider, and patient referral appointments with specialist clinics.
• Follows up with specialty clinics on status of referral appointments.
• Actively listens to patients and recognizes needs identified during outreach call.
• Assists patients with issues and/or inquiries during an outreach call.
• Arranges for transportation to and from appointments as requested by patient.
• Documents and maintains accurate patient records and tracking/reporting spreadsheets.
• Provides excellent customer service during every patient interaction.
• Collaborates and corresponds with clinical and Patient Services team members to improve interdepartmental communication and workflows.
• Meets all productivity standards, deadlines, and adheres to work schedule.
• Strong problem-solving and troubleshooting skills with precise attention to detail.

Qualifications

• High school diploma required.
• Possess at least 1 year of customer interaction experience.
• Bilingual (English/Spanish).
• Call center or medical office experience.
• Strong customer service skills and enjoy working with people.
• Efficient time management skills.
• Highly dependable.
• Able to follow instructions, policies, and procedures.

Requirements

• Electronic Medical Record (EMR) Experience ECW- eClinicalWorks (Preferred)

Benefits

• A welcoming and inclusive work environment
• Opportunities for professional growth and development
• Competitive salary and benefits package
• Health, Dental, and Vision Insurance
• 401(K) Retirement Plan with Matching
• Voluntary Short & Long-Term Disability
• Employer-Paid Life Insurance
• Paid Time Off, Floating Holidays, and Paid Major Holidays
• Employee Assistance Program (EAP)