[Hiring] Patient Operations Specialist @Central Oregon Pediatric Associates

Role Description

This position is only available to applicants remote in Oregon.

The Remote Patient Operations Specialist serves as the welcoming voice and steady guide helping families access care through appointment scheduling and the MyHealth Portal. This role ensures every interaction is seamless, supportive, and secure. It requires precision in navigating systems, protecting patient privacy, and creating a smooth, family-friendly experience that reflects COPA’s commitment to compassionate pediatric care.

• Embrace the mission, vision, and values of Central Oregon Pediatric Associates (COPA)
• Greeting and Welcoming Customers with exceptional customer service by phone
• Registration information verification by phone
• Listens to patient thoroughly while making them feel welcomed and without disrupting them while speaking
• Fills in all required fields within EMR to ensure quality care
• Clear communication with staff across all departments to ensure proper daily flow
• Answering and transferring calls correctly
• Creating encounters to clinical departments, providers, and other departments efficiently
• Scheduling future and same day appointments correctly (repeating date, time & location correctly)
• Insurance verification and knowledge of insurances
• Maintaining Patient Portal/ My Health appointments and assisting to help create accounts for families
• Audits accounts for accuracy
• Relays appropriate appointment detail and financial information to patients prior to appointments
• Exercises problem-solving and conflict resolution within provider schedules
• Knowledge of HIPAA & rules for medical records regulations
• May be asked to participate in the training program for all new hires
• Performs other related work as directed by immediate supervisor

Qualifications

• High School diploma or equivalent required
• Recognized certifications include: AHIMA - RHIT, AAPC - CPC, OHA - HCI Qualified or Certified Interpreter (Not required for role)
• Three years of customer service experience required, clerical experience in clinical setting preferred
• Intermediate and advanced phone, verbal and computer skills
• Ability to work well under pressure with minimal supervision
• Flexibility and willingness to handle a variety of tasks
• Ability to handle the changing needs of the department and organization
• Must be flexible and willing to work during the evenings, weekdays and weekends as needed by organization for coverage purposes
• Epic EMR experience preferred
• Proficient with Microsoft Office Suite
• Bilingual in Spanish and English a plus

Requirements

• Use of clear and audible speaking voice and the ability to hear normal speech level in person, over the telephone or through use of other required technology
• Sitting or standing for long periods of time
• Frequent repetitive motion includes computer keyboard use, reaching with hands and arms, and walking
• Occasional lifting and or moving up to 30 pounds and on rare occasion up to 50 pounds
• Specific vision abilities required include viewing computer monitor for long periods of time, close vision, distance vision, color vision, peripheral vision, and depth perception
• Must be able to wear appropriate personal protective equipment (PPE) as required

Benefits

• 401k and Profit sharing
• HSA, HRA and FSA Enrollment
• Medical, Life, Vision and Dental Insurance
• Supplemental insurance Options
• Pediatric Care Benefits
• Employee Assistance Program (EAP)
• Working with Amazing Kids