[Hiring] Patient Onboarding Associate @Luna Physical Therapy

Role Description

Join our amazing team and start your career with Luna as a Part-Time Onboarding Associate! Are you ready to kick-start your career in a dynamic and rewarding role? Luna Physical Therapy is seeking a motivated and customer-oriented individual to join us as an Onboarding Associate.

As an Onboarding Associate, you will be the first point of contact for our new and existing patients, responsible for:

• Answering incoming calls
• Scheduling appointments with our network of physical therapists

We are looking for someone part-time who can work efficiently, demonstrate exceptional communication skills, and maintain a high level of professionalism to ensure outstanding customer service and patient satisfaction.

Qualifications

• Office Admin experience, 1 year required
• Demonstrates a high level of customer service and interpersonal communication skills
• Call/Contact center or other high call volume experience, 1 year preferred
• Proficient with Google Suite
• Highly detail-oriented
• Ability to multi-task in a fast-paced work environment
• High School Diploma or equivalent
• Must be able to work in the US without restriction

Requirements

• Candidates must have reliable, high-speed internet to perform the duties of this remote role
• A backup internet option is required to ensure uninterrupted connectivity in case of outages
• To qualify for a fully remote role, candidates must reside outside of a 50-mile radius from our Nashville office

Benefits

• Part-time hours - Work a consistent, fixed schedule with a variety of part-time shifts
• A fun collaborative and supportive work environment with a fast-growing, innovative company
• Realistic growth opportunities

Shifts Available

• Monday – Friday (Part-Time Morning)
  • ET: 10:30 AM – 2:30 PM
  • CT: 9:30 AM – 1:30 PM
  • PT: 7:30 AM – 11:30 AM
• Monday – Friday (Part-Time Mid-Day)
  • ET: 11:30 AM – 3:30 PM
  • CT: 10:30 AM – 2:30 PM
  • PT: 8:30 AM – 12:30 PM
• Monday – Friday (Part-Time Afternoon)
  • ET: 3:00 PM – 7:00 PM
  • CT: 2:00 PM – 6:00 PM
  • PT: 12:00 PM – 4:00 PM
• Tuesday – Saturday (Part-Time)
  • ET: 12:00 PM – 4:00 PM
  • CT: 11:00 AM – 3:00 PM
  • PT: 9:00 AM – 1:00 PM
• Monday, Thursday, Friday, Saturday, Sunday (Part-Time Weekend Shift)
  • ET: 12:00 PM – 4:00 PM
  • CT: 11:00 AM – 3:00 PM
  • PT: 9:00 AM – 1:00 PM

Compensation: $16 - $16 an hour