[Hiring] Patient Navigator @Curana Health, Inc.

Role Description

The Patient Navigator serves as the first point of contact for patients, managing incoming calls with professionalism and compassion. In this role, the Navigator conducts phone-based assessments to gather medical history and symptoms, evaluates the urgency of patient concerns, and guides individuals to the most appropriate level of care or department. This position also plays a key communication role by relaying information between patients and healthcare teams to ensure coordinated, seamless care across the health network.

Essential Duties & Responsibilities

• Patient Interaction
  • Answer and manage incoming calls in a professional and courteous manner.
  • Greet patients warmly and assist them with inquiries or direct them to the appropriate department.
• Patient Assessment
  • Conduct a thorough assessment of patients’ health concerns over the phone.
  • Gather relevant medical history, symptoms, and other pertinent information to determine the urgency and nature of the medical issue.
  • Determine the appropriate level of care needed and guide patients to the most suitable healthcare resources.
• Communication
  • Relay messages and information between patients and healthcare teams.
  • Collaborate with other staff members to ensure seamless communication within our health network.

Requirements

• High School Diploma or equivalent
• Exceptional customer service skills
• Organized and effective communicator
• Ability to maintain confidentiality and handle sensitive information
• Proficient in using computer systems and electronic health records
• Strong problem-solving skills
• Previous experience in a medical office or healthcare setting is preferred
• Team player with a positive attitude

Work Schedule

• Part Time role working the following shifts:
• Mon - Thur 1:00 pm - 5:00 pm CST
• Sun 6:00 pm - 12:00 am