[Hiring] Patient Financial Services, Amazon Health Revenue Cycle @Amazon

Role Description

As a member of the Amazon One Medical Senior Health Revenue Cycle team, the Revenue Cycle Analyst I will be responsible for supporting Amazon One Medical Revenue Cycle teams in providing transparent, educational and ethical healthcare Revenue Cycle practices along with easy to understand payment solutions, ensuring that our patients receive the best experience available. This role reports into the Manager I, Revenue Cycle.

As part of Amazon Health Services, you will find yourself working with exceptionally talented and dedicated people committed to driving financial improvement, scalability, and process excellence. To support the growth of Amazon Health Services, this candidate must possess a strong passion for accountability, setting high standards, raising the bar, and driving results through constant focus on improving existing and future state operations, systems, and processes in collaboration with Management.

• Proactively reaching out to patients with open balances and assisting them with payment options
• Assisting with our member’s needs via the applicable tasking systems to provide the best customer service while answering complex patient inquiries for billing cases and questions.
• Maintaining service level agreements relating to response time to patients and internal tasks, while prioritizing responsibilities, problem solving, and thinking critically as you perform your regular duties and accommodate other time sensitive tasks as they arise.
• Educating admins and patients to better understand health insurance benefits regarding open balances
• Investigating claims through insurance to ensure they were processed according to the patient benefit plan
• Contacting patients when payments are unable to be processed (i.e. bounced checks, declined cc’s) to offer options for resolution
• Reviewing and applying patient credits to ensure they are being utilized efficiently
• Managing the member statement process, by ensuring bills are efficiently and accurately sent
• Omission of specific duties does not exclude them from this position if the work is similar, related or a logical assignment for this position

Qualifications

• 2+ years of medical billing, insurance claims, or healthcare revenue cycle experience
• 2+ years of insurance accounts receivables or cash posting experience
• 2+ years of Medicare and Medicare Advantage experience
• Maintain service level agreements relating to response time to patients and internal tasks.
• Prioritize responsibilities, problem solving, and thinking critically as you perform your regular duties and accommodate other time sensitive tasks as they arise.

Requirements

• Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience working with customers with a passion for delivering exceptional service
• Experience working with customers with a passion for delivering exceptional service, or experience in managing and troubleshooting network and experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Experience in ownership of projects and communicating timelines and executing independently
• Experience in complex problem solving, and working in a tight schedule environment
• Experience in problem solving and delivering results

Benefits

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information.

This position will remain posted until filled. Applicants should apply via our internal or external career site.