[Hiring] Patient Financial Navigator I @OSF HealthCare

Role Description

This is a remote work from home position, must reside in IL or MI. Would need to be able to travel to the office for training in Peoria and for other required, rare occasions. Occasional in office attendance will be required.

The Patient Financial Navigator ensures that each patient has a complete and accurate OSF medical record, which includes:

• Patient demographics
• Insurance coverage
• Responsible guarantor
• Registration precision

The Patient Financial Navigator is responsible for:

• Ensuring patients understand the services they are receiving and their financial responsibilities.
• Providing financial education to patients regarding estimated out-of-pocket expenses and bill pay options.
• Being knowledgeable on payment alternatives, grants, programs, and assistance to support patients.
• Determining a patient's payer source, including obtaining authorization from the payer.
• Assisting patients with questions on existing bills or invoices.
• Communicating clearly and concisely, both verbally and in writing, with peers, supervisors, payors, physicians, patients, and other departments.

Qualifications

• Associate's Degree and one year of customer service/relations experience; or
• High School Diploma and 2 years' experience in a call center, healthcare, and/or public health setting.
• Excellent interpersonal and communication skills.
• Solid computer skills, including proficiency with Microsoft software.
• Strong analytical and problem-solving skills, with attention to detail.

Requirements

• Bachelor's Degree in Business Administration or Healthcare related field (preferred).
• Experience in patient registration, patient accounts, patient finance, insurance benefits, financial assistance programs, public health, social services, or other community-based background.
• Experience in medical billing, including working with insurance companies, third-party administrators, and collections with emphasis on customer phone contact.
• Advanced knowledge of CTP4, ICD 10, HCPCS, and modifiers.
• Knowledge of medical terminology.

Benefits

• Expected pay for this position is $20.21 - $23.77/hour. Actual pay will be determined by experience, skills, and internal equity.
• This is an Hourly position.

Company Description

OSF HealthCare is dedicated to providing Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition, and well-being offerings that focus on the whole person and engage with their current stage of life and career.

OSF HealthCare is an Equal Opportunity Employer.