[Hiring] Patient Engagement Specialist III @Modivcare

Role Description

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! This position is responsible for processing new referrals, validating insurance eligibility and/or patient copay or cost share, and educating and (most importantly) exciting patients about organizational programs!

• Informs, promotes, and excites patients about organizational programs, which includes helping patients understand the process, answering questions, and completing administrative tasks to complete enrollment.
• Completes virtual outreach to patients referred to Higi’s programs from partnering providers or organizations.
• Processes patient information into infrastructure and workflow tooling (i.e. EHR) accurately and efficiently.
• Coordinates all aspects of patient enrollment, including eligibility determination, scheduling with Higi’s clinical team members, and device ordering.
• Demonstrates a professional attitude, sound judgment, and empathy in all interactions with patients, caregivers, and other internal/external healthcare team members.
• Acts as an integral part of a team of passionate healthcare experts spearheading the development of innovative, low risk/high benefit programs to keep patients healthy, happy, and out of the hospital!

Qualifications

• Empathy, patience, and passion for delivering a phenomenal patient experience
• Exceptional written, verbal and interpersonal communication skills
• EHR/CMR experience (Preferred)
• Highly personable, social telephone manner
• Able to inform, reassure, and roll with resistance as needed
• Work effectively with minimum supervision
• Work well in a team environment

Requirements

• High School Diploma or GED required.
• Associates or Bachelors degree in a health-related field a plus.
• Two (2) plus years of customer service, sales, or direct patient-facing experience.
• Experience working with the senior population in home health, clinics, or other health service setting (Preferred)
• Experience to thrive in a fully virtual environment (Preferred)
• Or equivalent combination of education and/or experience.

Benefits

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post-Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)