[Hiring] Patient Engagement Specialist @Kivo Health

Role Description

As a Patient Engagement Specialist, you'll play a pivotal role in helping patients take the first step toward better lung health. You'll connect with referred patients, build trust, and clearly explain how Kivo Health's virtual pulmonary rehabilitation program works - guiding them toward enrollment with confidence and care.

• Engage directly with patients to introduce Kivo's 9-week virtual pulmonary rehab program.
• Walk patients through the enrollment process and speak knowledgeably about co-pays and potential costs.
• Help patients fully understand the program's clinical benefits.
• Support patients through a smooth, seamless enrollment experience.
• Measure success by engaging patients and converting conversations into enrollment interest.
• Key performance metrics include outreach volume and the percentage of patients who express interest after an outreach call.

Qualifications

• Previous experience in sales, patient outreach, customer success, patient access, healthcare navigation, or another role involving persuasive communication.
• Outstanding verbal communication skills and the ability to build trust quickly over the phone.
• Comfortable making a high volume of outbound calls each day.
• Strong active listening skills with the ability to identify patient concerns and respond thoughtfully.
• Positive, resilient, and motivated by helping people while achieving enrollment goals.
• Highly organized with excellent attention to detail and accurate documentation.
• Self-motivated with a proactive approach to problem-solving and continuous improvement.
• Experience in healthcare is preferred but not required.

Requirements

• Conduct a high volume (100+) of outbound phone calls to patients referred to Kivo Health.
• Build rapport with patients and educate them about Kivo Health's virtual pulmonary rehabilitation program.
• Clearly communicate the benefits of the program and how it can improve patients' health, independence, and quality of life.
• Address patient questions and concerns with confidence, empathy, and professionalism.
• Effectively overcome objections and encourage patients to enroll by tailoring conversations to each individual's needs and goals.
• Guide patients through the enrollment process and ensure they understand next steps.
• Maintain accurate documentation of all patient interactions and enrollment activities.
• Collaborate with providers, clinicians, and internal teams to ensure a smooth patient experience.
• Help with other patient enrollment responsibilities and operational tasks as needed.

Benefits

• Kivo Health is committed to providing fair, competitive, and transparent compensation.
• The final offer for this role is determined by a variety of factors, including the candidate’s unique experience, skillset, education, certifications, and geographic location.

Company Description

Kivo Health is a series A healthcare AI company delivering AI-powered care to seniors with chronic disease, starting with chronic lung disease (COPD). Backed by top tier investors, including YCombinator, Kivo is growing fast towards achieving its mission to help 1 billion seniors breathe easier and live better.