[Hiring] Patient Engagement Specialist @Cardiovascular Associates of America

Role Description

The Patient Engagement Specialist will function as a critical member of the Heart Failure Program and will work closely with the heart failure clinical team in ensuring patient engagement, success, and satisfaction.

• Oversee and manage a referral list of patients eligible for enrollment.
• Outreach to target list of patients in a timely manner and maintain appropriate documentation.
• Aim to increase patient engagement by professionally informing patients and/or caregivers on the individualized care and service they can expect.
• Assist patients with scheduling appointments in accordance with the Heart Failure program.
• Handles and coordinates inbound and outbound calls in a professional, courteous and timely manner.
• Manages and screens calls according to caller's needs and assists in resolving or redirecting the call if appropriate.
• Handle tracking and coordination of mailings in collaboration with the care team.
• Ensure patient demographics in the medical record is updated with current information.
• Review and follow up on voice mail messages in a timely manner.
• Aim to always deliver an excellent patient experience.
• Build a good rapport and maintain long-lasting relationships with patients and caregivers.
• Participate in staff meetings.
• Other duties as assigned.

Qualifications

• High school diploma or GED.
• Minimum one-year experience in customer service or a healthcare call center.
• Some experience in a medical office setting or healthcare experience is a plus.
• Experience with telehealth a plus.
• Strong interpersonal skills to communicate effectively and pleasantly with patients and other care team providers.
• Excellent customer service skills with the goal of achieving high quality customer satisfaction.
• Excellent at taking initiative, multi-tasking, and organizing.
• Brings a positive attitude, is compassionate, and enjoys working within a team approach.
• Experience working with electronic health record, such as Athena, as well as tools including Microsoft Word, Excel and other computer applications is strongly preferred.
• Bi-lingual fluency (English and Spanish speaking) is required.
• This is a remote position. A dedicated space to ensure HIPAA compliance with reliable broadband is required.

Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed above are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Paid Time Off

Schedule

• Monday to Friday

Location

• Remote within Orlando, Florida