[Hiring] Patient Engagement Representative @ILUMED LLC

Role Description

As a Patient Engagement Representative, you will be the voice of our healthcare organization, reaching out to patients to schedule appointments, provide program information, and deliver top-tier customer service in a fast-paced call center environment. Your role will directly impact access to care and patient satisfaction across our clinical programs.

Key Responsibilities

• Make outbound and receive inbound calls to schedule, confirm, or reschedule healthcare appointments.
• Communicate clearly and empathetically with patients in both Korean and English.
• Accurately document all interactions in internal systems.
• Follow scheduling protocols and call scripts while maintaining a courteous tone.
• Address patient questions and concerns; escalate complex issues as needed.
• Verify patient demographics and update records accordingly.
• Ensure compliance with HIPAA and organizational privacy policies.
• Participate in ongoing training and support outreach campaigns as assigned.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of experience in healthcare customer service.
• Familiarity with HIPAA guidelines and patient privacy standards.

Requirements

• Strong verbal and written communication skills.
• Customer-service focused, with a patient-first mindset.
• Proven ability to handle a high volume of calls with professionalism and accuracy.
• Tech-savvy with experience using EHRs, call center platforms, and Microsoft Office.
• Adaptable, self-motivated, and a collaborative team player.
• Prior experience in healthcare scheduling or a call center environment preferred.

Benefits

We’re committed to improving the patient experience and access to care. As part of our team, you’ll find a supportive environment, growth opportunities, and the chance to make a meaningful difference every day.

Apply Today!

If you want to help people navigate their healthcare journey with compassion and clarity, we’d love to hear from you.