[Hiring] Patient Contact Specialist @Revecore

Role Description

Provides a high level of service to meet company commitments and objectives to facilitate timely resolution of client accounts for assigned clients, while acting as a liaison between our claims representatives and our providers.

• Updates patient accounts with information received from hospitals and follow-up with Contact Specialist.
• Accesses client connections/computer system to obtain information required to update accounts.
• Monitors requests to ensure they do not age beyond day.
• Performs special projects or tasks as assigned.
• Assists IT in resolving access issues.

Qualifications

• Ability to communicate effectively and professionally both verbally and in writing.
• Demonstrated skill in providing a high level of customer service to external customers (clients) and internal customers (company departments).
• Demonstrated ability to work independently and follow-through on assignments with minimal direction.
• Knowledge of or ability to learn client and Operations processes and how they interact.
• Ability to produce accurate work while maintaining attention to detail.
• Skilled in organizing and setting priorities according to situational demands.
• Ability to work effectively under minimal supervision.
• Working knowledge of Excel and Word.
• Ability to gain proficiency in working with varied hospital databases.
• High level of attention to detail and skilled in organizing and prioritizing work.

Requirements

• High school diploma or equivalent required.
• Eagerness to learn new technologies and develop proficiency in internal applications.
• Strong computer navigation skills and experience using multiple software programs simultaneously to complete work.

Benefits

• Extensive multi-week training with ongoing support from teammates following training.
• Access to a robust knowledgebase for continued reference in your role.
• Visibility to your individual performance metrics enables you to set goals.
• Computers and necessary work equipment are provided.
• Involved management who leans in to support your productivity metrics.

Work at Home Requirements

• A quiet, distraction-free environment to work from in your home.
• A secure internet connection is required.
• Home internet with speeds >20 Mbps for downloads and >10 Mbps for uploads.
• The workspace area accommodates all workstation equipment and related materials and provides adequate surface area to be productive.
• Must reside in the United States within one of the states listed below:
• Alabama, Arkansas, Delaware, Florida, Georgia, Illinois, Iowa, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maine, Michigan, Minnesota, Missouri, Mississippi, North Carolina, Nebraska, New Hampshire, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota (CST Time Zone), Tennessee, Texas (CST Time Zone), Vermont, Virginia, Wisconsin, and West Virginia.