[Hiring] Patient Communications Representative @Panorama Eye Care LLC

Role Description

As a Patient Communications Representative at Panorama Eyecare, you will play a pivotal role in connecting patients to the care they need. You'll be part of a collaborative team that values Partnership, Engagement, Excellence, and Stewardship. Together, we create an environment where exceptional service and patient-centered care are at the forefront, equipping you with the tools, training, and support necessary to excel in your role.

Our Patient Communications Representatives are service professionals who serve as the first point of contact for patients across Panorama Eyecare. Representatives support appointment scheduling, patient communications, and access to care while helping create a seamless experience for patients, providers, and care teams. The focus of this position is to ensure every patient interaction reflects the mission and values of Panorama Eyecare.

• Level I (0-2 years of experience): Entry-level representatives with experience in customer service, administrative support, healthcare, or similar service-focused environments.
• Level II (2-4 years of experience): Representatives with intermediate experience supporting customers, patients, or clients in service-oriented environments.
• Level III Senior (4+ years of experience): Advanced representatives with extensive experience supporting customers, patients, or clients through complex interactions and service needs.

Qualifications

• High school diploma or GED.
• Previous experience in a medical office setting preferred.
• Word processing/computer experience.
• Knowledge of typical office work environment.
• Previous customer service experience preferred.
• Previous contact center experience preferred.

Requirements

• Knowledge of basic computer skills and application software.
• Demonstrates consistent ability to multitask.
• Achieves and maintains a minimum average quality score of 95% after six months of employment.
• "Unavailable" times on phone less than 50 minutes/day.
• Ability and willingness to take initiative when there is a task that needs to be completed.
• Demonstrates positive time management skills.
• Exceptional attendance and punctuality.
• Demonstrated knowledge of English grammar and spelling.
• Effective in establishing and maintaining working relations with patients and staff.
• Possesses above average customer service skills.
• Demonstrated ability to maintain confidentiality of sensitive information (HIPAA compliance).

Benefits

• PTO Accruals Start at 3 Weeks
• Comprehensive Medical and Dental Insurance
• Company Paid Optical Allowance
• Company Paid Routine Eye Care
• Short Term and Long-Term Disability Insurances
• Educational Allowance
• Generous Paid Holiday Program
• 401K With Company Match