[Hiring] Patient Care Coordinator @National Seating & Mobility

Role Description

The Complex Rehab Patient Care Coordinator is a sales-oriented role focused on initiating client interactions, developing sales opportunities, and maintaining ongoing relationships with clients regarding Complex Rehabilitation Technology (CRT) products and services. This position serves as a liaison between manufacturers, physicians, clinicians, families, and internal teams to guide leads through the provision process from evaluation to delivery.

• Contact current and prospective clients through phone calls, emails, and other methods to gather information, qualify needs, and screen referrals.
• Verify health benefits, coverage policies, and referral information; initiate client records in the system.
• Introduce NSM as the service partner, educate on next steps, and use questionnaires or consultative skills to uncover opportunities for additional products or services.
• Engage with clients to explain benefits of preventative maintenance, product replacement, upgrades, or additional purchases.
• Identify and develop new sales opportunities to enhance client mobility solutions.
• Collect, review, and ensure medical documentation meets payer-specific requirements.
• Coordinate with clinical staff, physicians, and funding teams for corrections, additional information, or to overcome insurance pends/denials.
• Provide timely updates to clients and caregivers on claim status, order progress, and any delays.
• Work closely with internal teams to open and communicate new work orders, facilitate messages, campaigns, and offerings.
• Schedule CRT product evaluations, follow-ups, and support documentation gathering and claim processing.
• Keep management informed of activities through timely reports.

Qualifications

• Excellent interpersonal and customer service skills.
• Strong communication proficiency (verbal and written, including multi-media).
• Computer and technology proficiency (e.g., Microsoft Office, Excel, Teams, data entry systems).
• Initiative/results-driven approach.
• Organizational and time management skills.
• Customer/client focus.
• Problem-solving and critical thinking.
• High level of professionalism, confidentiality, and ability to communicate positively in challenging situations.
• Team-oriented with the ability to work independently.
• Analytic skills for evaluating documentation and payer guidelines.
• Funding or insurance experience a plus.

Requirements

• Minimum: High School Diploma or G.E.D.; Associate’s Degree (2-year) preferred.
• Minimum of 2 years of experience in healthcare, DME (Durable Medical Equipment), insurance medical coding/documentation, or related sales/customer service roles.
• Backgrounds such as Physical Therapy Assistants, Certified Occupational Therapy Assistants, or Speech Language Pathologists are highly desired, though not required.

Benefits

• 401k.
• Company-paid Long Term Disability.
• Tuition reimbursement.

Company Description

At all levels, working at National Seating & Mobility provides the opportunity to directly impact our clients’ lives by restoring their mobility and independence. Our teams are comprised of passionate individuals, dedicated to providing the best care to each client.