[Hiring] Patient Care Coordinator @Winning Assistants

Role Description

Our client is seeking a professional and detail-oriented Patient Care Coordinator (Intake and Benefits) to support patient intake, insurance verification, and administrative operations for a growing healthcare practice. This role plays a key part in ensuring new patients receive a smooth onboarding experience and that insurance benefits are verified accurately before appointments.

• Manage inbound intake calls
• Verify insurance benefits for out-of-network plans
• Track and update internal KPIs
• Serve as a first point of contact for new patients
• Assist with scheduling appointments
• Verify insurance benefits using online portals
• Maintain strict HIPAA compliance and patient confidentiality

Qualifications

• Healthcare background or familiarity with healthcare workflows
• Previous experience as a Medical Receptionist, Medical Administrative Assistant, Patient Care Coordinator, or similar role
• Experience handling patient intake calls
• Knowledge of insurance verification and benefits checking
• Experience using insurance portals such as Availity
• Strong phone communication skills for patient intake and insurance calls
• Excellent attention to detail for benefits verification and KPI tracking
• Ability to work independently in a remote environment
• Professional demeanor for patient-facing communication
• Familiarity with healthcare terminology and insurance processes
• Ability to quickly learn new systems and tools

Requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Benefits

• Dedicated HR & Contractor Support Team for questions and guidance
• Premium VPN Access (Optional) for enhanced privacy and security
• HIPAA & Cybersecurity Training + Certification provided
• Top 1% VA Performance Training for communication and client management
• Client-Approved U.S. Holidays based on client needs
• Client-Approved Paid or Unpaid Time Off as offered by the client
• Access to Tools & Resources including templates and workflow guides
• Optional Performance-Based Incentives based on performance