[Hiring] Patient Care Coordinator @Porch Light Health

Role Description

This is an entry-level role that offers training and the opportunity to make a meaningful impact on patient care while supporting the expansion of PLH’s telehealth platform.

The Virtual Patient Care Coordinator (PCC) provides centralized, remote support for Porch Light Health’s growing telehealth services. This role is primarily responsible for patient outreach, follow-up coordination, and scheduling for Psychiatry and Behavioral Health, with additional support for MAT telehealth as needed.

• Patient Scheduling: Coordinate and schedule telehealth appointments, primarily for Psychiatry and Behavioral Health services, ensuring accuracy and alignment with provider direction.
• Patient Outreach: Conduct inbound and outbound calls related to missed appointments, post-visit follow-ups, and provider-requested outreach. Ensure correct visit type selection (telehealth, phone, or in-clinic) within scheduling systems.
• Insurance Verification: Verify insurance eligibility for Psychiatry and Behavioral Health services.
• Copay Collection: Collect copays for virtual services when appropriate.
• Documentation & Record Keeping: Accurately document outreach attempts, appointment notes, scheduling outcomes, and maintain up-to-date patient demographic and insurance information within the EHR.
• Care Coordination: Act as a liaison between patients, virtual providers, and internal teams to support continuity of care.
• Customer Service & Patient-Centered Care: Provide compassionate, professional support to patients and ensure a positive virtual care experience.

Must reside in Colorado or New Mexico to be eligible for consideration.

Qualifications

• Experience: Previous experience in a medical clinic, behavioral health, or addiction treatment setting is preferred but not required.
• Education: High school diploma or GED required; relevant experience may substitute in some cases.
• Technical Skills: Basic computer proficiency and ability to learn EHR and scheduling systems.
• Time Management: Strong organizational skills with the ability to manage multiple tasks in a fast-paced, virtual environment.
• Dependability: Reliable, punctual, and able to work effectively as part of a remote care team.

Requirements

• Knowledge of Medication-Assisted Treatment (MAT)
• Understanding of Psychiatry and Behavioral Health workflows
• Familiarity with Harm Reduction and Low Barrier/High Access treatment models
• Awareness of patient confidentiality (HIPAA)
• Skills in crisis intervention and verbal de-escalation techniques

Benefits

• Full-Time position
• Virtual/remote position (may require some in-person training as needed)
• Flexibility with scheduling, including 8-hour shifts and rotating Saturday hours
• Wages $19-24

Company Description

Porch Light Health is a respected leader in the outpatient treatment of Opioid Use Disorder (OUD), Alcohol Use Disorder (AUD), and other addictive disorders. We foster a supportive, family-oriented environment where patients are treated with compassion, respect, and honesty. Our team believes addiction is a chronic, relapsing brain disease, and we are deeply committed to helping individuals navigate their recovery journey.

We provide Medication-Assisted Treatment (MAT) alongside Psychiatry and Behavioral Health services, supporting patients as they discover purpose and build a healthy, connected community.