[Hiring] Patient Care and Cosmetic Coordinator @Staffing for Doctors

Role Description

We are hiring a team of high-performing Virtual Assistants to support a fast-paced Dermatology and Med Spa practice. This includes:

• Patient coordination
• Cosmetic outreach
• Social media support
• Insurance authorizations

This role requires individuals who are camera-on during shift, highly committed, and able to deliver excellent communication with minimal to no accent for patient-facing tasks.

Candidates must have experience in a US dermatology, med spa, or aesthetic environments, and familiarity with ModMed EMR (preferred).

Qualifications

• Experience in Dermatology / Med Spa / Aesthetics (required)
• Strong English communication skills (minimal to no accent)
• Experience in patient coordination, scheduling, or medical VA
• Familiarity with insurance verification / authorizations (for relevant roles)
• Experience with social media or content creation (for marketing roles)
• Ability to work with camera ON during shift
• Reliable, committed, and able to work long-term

Requirements

• Handle inbound/outbound calls (cosmetic + medical patients)
• Conduct cosmetic outreach (consult bookings, follow-ups, reactivation)
• Schedule appointments and manage calendars
• Perform patient intake, registration, and follow-ups
• Provide clear explanations of services (cosmetic vs medical)
• Deliver a high-touch, concierge patient experience

Benefits

• Proactive and accountable
• High attention to detail
• Strong work ethic and consistency
• Able to multitask in a fast-paced environment
• Team players who can also work independently