[Hiring] Patient and Insurance Collections Specialist @Healing Partners

Role Description

The Patient and Insurance Collection Specialist will review unpaid secondary claims by researching through websites/portals, determining collectible dollars, and completing adjustments as appropriate. The Patient and Insurance Collection Specialist will also be responsible for answering patient inquiries. The position will report directly to the Revenue Cycle Manager of Collections.

• Review unpaid/denied secondary claims and determine if they are billed correctly and/or collectible.
• Research and rebill claims to appropriate insurance for (109 denials) and update patient chart to reflect correct insurance.
• Complete balance adjustments to secondary claims when claim is deemed uncollectible per company policy.
• Identify and report any trends with denials for secondary claims.
• Review Patient statement before sending through the practice management system.
• Answer incoming patient calls regarding billing inquiries by obtaining insurance information, assisting with payment plans, financial hardship applications and taking credit card payments.

Qualifications

• High School Diploma or equivalent
• 1 year of physician billing and/or accounts receivable follow up experience
• Knowledge of Insurance billing and reimbursement guidelines
• Detail-oriented, problem solver/analytical, flexible, and self-motivated
• Proficiency with Microsoft (Outlook, Office Word, and Excel)
• Organized, ability to multi-task in a fast-paced environment
• Works well independently and in a team setting
• Ability to type 45+ words per minute

Requirements

• Ability to sit at a desk and look at a screen for long periods of time
• Ability to speak on the phone to customers verbally

Benefits

• Competitive rate
• Monday-Friday day schedule
• Benefits: Medical, Dental, Vision, eligible on date of hire
• Employee Assistance Program (EAP)
• Health Savings Account (HSA)
• Dependent Care FSA
• 401k, Short Term/Long Term disability and life insurance
• Tuition Reimbursement
• Discount Programs