[Hiring] Patient Advocate @Understood Care

Role Description

Help older adults get the care they need, from home, with a schedule you can count on. No experience required.

Imagine a job where you always know exactly what to do next. No guessing. No juggling ten things at once. No manager over your shoulder. You open your laptop, and there it is: one person, one thing to help them with, and everything you need already in front of you. You make the call, you help them out, you move to the next one. That's the whole job.

What makes this different:

• Everything is organized for you before you start.
• You won't have to figure out who to call, what to say, or what comes next.
• You bring the human part: a friendly voice, a little patience, and the willingness to pick up the phone.

No healthcare experience. No certifications. No studying. If you can hold a conversation and use a computer, we'll show you the rest in a few days.

A real day:

• Nine to five, Monday through Friday, from your kitchen table.
• No nights. No weekends. No on-call.
• No commute, no uniform, no standing on your feet for eight hours.
• When five o'clock comes, you close the laptop and you're done.

And the work itself feels good. You're helping older adults who genuinely need it:

• People confused by their insurance.
• Those who can't get a ride to the doctor.
• Individuals who ran out of a medication they need.

Most of them are just glad someone called.

Qualifications

• A computer and reliable internet.
• A quiet place to talk.
• Comfort talking with people on the phone.
• The ability to be kind to someone's grandmother.

Requirements

• Full-time W-2 position, paid $12.50 on the first of the month.
• Health insurance after 90 days.
• Paid time off after 90 days.
• Set schedule, 8:30am to 5pm Monday through Friday.
• Two paid 15 minute breaks and one 30 minute unpaid lunch.
• Fully remote.

Benefits

• Eligible states: Alabama, Idaho, Iowa, Kansas, Louisiana, Minnesota, Mississippi, North Carolina, North Dakota, Pennsylvania, South Carolina, South Dakota, Wisconsin, Wyoming.