[Hiring] Patient Advocate @Professional Credit Service

Role Description

This role involves providing empathetic and caring customer service to patients as a Patient Advocate.

• Set up acceptable payment arrangements on current self-pay balances.
• Handle inbound and outbound calls, data entry, and update account information.
• Help patients by answering basic medical billing and insurance questions.
• Follow up on outstanding insurance claims by utilizing various insurance websites.
• Learn and utilize several healthcare database programs.
• Focus on problem resolution.
• Use strong analytical skills and ability to multi-task and manage a high volume of calls.
• Exercise excellent communication skills with a professional speaking voice.

Qualifications

• Minimum of 1-year medical billing experience, working in Meditch, Epic, NextGen, or IDX.
• Dedicated, private room in your home that is quiet during work hours.
• Internet connection of 50 MB or more, which is hard-wired (Ethernet connected) from the modem to your company PC.
• Your desktop work surface must have room for 2 PC monitors.
• You will be required to sign and acknowledge these work-from-home requirements.
• Must have a personal cell phone to install a security application.
• Must be present in virtual work environment via company provided webcam during all working hours.
• Must be meeting minimum performance levels and KPI’s.
• Have the desire to make a difference and help others.

Requirements

• Position is Full-Time, 40 hours per week, working Monday – Friday, hours are between 7:30 am – 5:30 pm CST.
• Location: Work from Home (Houston, Texas area only).
• On the job training, in a fast paced, patient focused environment.

Benefits

• A stable organization offering an exciting yet challenging employment opportunity.
• Growth potential, both personally and professionally.
• HFMA CRCR certification in the medical industry.
• Great benefits (health, dental & vision insurance) the 1st of the month following 60 days.
• We offer a traditional 401k/Roth Plan with discretionary matching.
• Paid Time-Off accruing up to 80 hours per year as of day 1 for the first 2 years (based on hours worked) along with 7 paid Holidays (after 60 days of employment).
• Paid Volunteer and Community Outreach Program that allows you to ‘help others’ in the community.
• Compensation begins at $15.50-$17.00 per hour, depending on experience, plus monthly bonuses.