[Hiring] Patient Accounts Specialist @Soleo Health Inc

Role Description

The Patient Account Specialist is responsible for the billing and collection activities for Soleo Health’s Patient Accounts Receivable. The Patient Account Specialist will work with branch Intake and Reimbursement teams to manage the Patient Accounts Receivable including balances for copay/deductibles, Soleo Assistance, self-pay patients and manufacturer co-payment programs.

• Review billing statements for patient balances remaining after third party payments have been received and posted
• Generate and distribute Patient Collection Reports to the field identifying delinquent patient accounts
• Communicate with patients regarding overdue balances, billing concerns and/or payment arrangements
• Monitor Soleo’s collection agency portal and provide requested information as needed
• Prepare necessary adjustments to patient balances after all collection efforts have been exhausted
• Review Soleo Assistance Applications for final approval or denial
• Create and submit manufacturer co-payment claims in a timely manner
• Manage the Mfg Co Pay A/R for prompt collections
• Maintain positive relationships with Mfg Co-Pay Programs
• Create patient invoices for missing pumps as identified by the Pump Management Team and track them through the collections process
• Research and prepare patient refund requests when necessary
• Research patient correspondence and return mail
• Document notes in a clear and concise fashion in Company software system
• Identify issues/trends and escalate to Manager when assistance is needed
• Provide exceptional customer service to internal and external customers
• Ensure compliance with federal, state, and local governments, third party contracts and company policies
• Other duties as requested

Qualifications

• Knowledge of home infusion therapy billing practices required
• 1 year of Medical and Billing Collections experience required
• High School Diploma or GED required
• Knowledge of HCPC-coding and medical terminology
• Excellent math and writing skills
• Experience providing customer service to internal and external customers
• Excel and Outlook experience required
• CPR+ system experience preferred

Requirements

• Schedule: Monday-Friday 830a-5p, Pacific time Zone preferred

Benefits

• Competitive Wages
• 401(k) with a Match
• Referral Bonus
• Paid Time Off
• Great Company Culture
• Annual Merit Based Increases
• No Weekends or Holidays
• Paid Parental Leave Options
• Affordable Medical, Dental, & Vision Insurance Plans
• Company Paid Disability & Basic Life Insurance
• HSA & FSA (including dependent care) Options
• Education Assistance Program