[Hiring] Patient Accounts Credit and Collection Representative @UnitedHealth Group

Role Description

This position is Remote in Oregon. If you are located within commutable distance to the office at 444 NW Elks Drive Corvallis, you will have the flexibility to work remotely as you take on some tough challenges.

The Patient Accounts Credit and Collection Representative performs all collection activity by collecting and following up on past due accounts while providing accurate and timely information in response to all external/internal customer inquiries concerning patient responsibility claims, billing statements, insurance, and collection agencies. The primary goal is maintenance and/or improvement of customer satisfaction and account integrity with a superior customer service demeanor.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am – 4:30 pm. It may be necessary, given the business need, to work occasional overtime.

We provide up to 4 weeks of on-the-job training aligned to their schedule. Training is onsite.

• Participate and maintain a culture within The Corvallis Clinic consistent with the content outlined in the Service and Behavioral Standards Handbook.
• Demonstrates strong communication skills both verbal and written.
• Feels comfortable and confident when asking patients for payment on their account and is successful in getting payments in a timely manner.
• Articulates well and maintains professionalism while dealing with difficult patients and/or during a challenging situation.
• Detail-oriented, analytical, resourceful, and good at problem-solving.
• Monitors account activity for patients’ ageing balances as it relates to the collection process.
• Works each self-pay account worklist in a timely and accurate manner.
• Ensures demographics are updated, insurance setups are correct, and all family members are linked to the appropriate family billing account.
• Contacts patients for payment in full, offering payment options and/or setting up payment plans.
• Maintains a strong knowledge of insurance and billing rules and has a good understanding of what insurances TCC accepts.
• Identifies errors and resolves other billing issues before calling on past due accounts to ensure accurate patient financial responsibility.
• Performs collection activities on unresolved aged patient balances to include phone calls, appropriate patient letters, and final collection notices.
• Accurately and thoroughly investigates past due balances, prepares account information, and turns account balances to the outside collection agency.
• Provides accurate billing itemizations to the outside collection agency prior to filing suit.
• Researches and resolves patient billing questions, issues, and complaints in a thorough and timely manner.
• Answers inquiries and offers support to Business Office staff, Operations’ staff, providers, and insurance carriers.
• Accurately processes tasks, bankruptcies, billing records requests, and business office correspondences.
• Participates in orientation and training of new employees.

Qualifications

• High School/GED or equivalent work experience.
• Must be 18 years of age OR older.
• 1+ years of experience in a medical-based billing office.
• 1+ years of customer service experience.
• Experience with computers and Windows-based programs including Microsoft Word and Microsoft Excel.
• Knowledge of accounting skills.
• Knowledge of insurance carrier billing processes.
• Ability to work full-time (40 hours/week) Monday - Friday.
• Flexibility to work any of our 8-hour shift schedules during normal business hours of 8:00 am - 4:30 pm.
• May be necessary to work occasional overtime.

Preferred Qualifications

• 1+ years of experience collecting past due accounts.
• Knowledge of medical terminology and ICD-10 coding.

Telecommuting Requirements

• Reside within commutable distance to the office at 444 NW Elks Drive, Corvallis, OR.
• Ability to keep all company sensitive documents secure (if applicable).
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills

• Ability to communicate well under difficult situations.
• Ability to work with upset/difficult people.
• Ability to work well with providers and other staff.
• Ability to work on multiple tasks simultaneously in a busy, fast-paced environment while maintaining quality of work.

Pay and Benefits

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as:

• A comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution (all benefits are subject to eligibility requirements).

The salary for this role will range from $18 - $32 hourly based on full-time employment. We comply with all minimum wage laws as applicable.