[Hiring] Patient Account Specialist @GoHealth Urgent Care

Role Description

The Patient Account Specialist is responsible for taking all inbound phone calls, researching customer issues, collecting customer information, collecting payments from customers, responding to all customer inquiries via fax/email/calls, and processing all correspondence.

Qualifications

• High School Diploma or GED
• 1-2 years of Customer Service experience
• 2 years Medical Billing experience (preferred)
• CPAR – Certified Patient Account Representative (preferred)
• Associate’s degree in business administration or related field (preferred)
• Medical insurance billing and claims processing (preferred)
• Epic or eClinicalWorks experience (preferred)
• Bilingual (preferred)

Requirements

• Excellent judgment and interpersonal skills
• Understanding of basic medical terminology
• Highly experienced in Microsoft Excel and Word for data entry, reporting, and documentation
• Strong working knowledge of medical billing codes such as Current Procedural Terminology (CPT) and International Classification of Diseases (ICD) coding
• Exceptional phone and communication skills
• Ability to organize and prioritize tasks efficiently in a fast-paced environment
• Proficient in computer systems and mathematical calculations related to customer accounts and billing
• Ability to maintain strict customer confidentiality in compliance with HIPAA and company policies
• Demonstrated ability to follow through with customer inquiries and resolve issues with professionalism
• Ability to calculate deductibles and co-insurance accurately
• Ability to read and interpret Explanation of Benefits (EOBs)

Benefits

• Tasks may be conducted within a climate-controlled office setting
• Internet connection requirements for remote call center team members
• Backup internet connection (optional but recommended)
• Physical activity may be required
• Travel may be required, including travel between facility locations
• May require the use of safety equipment for infection prevention

Company Description

The Company and its affiliates, joint venture partners and entities under common management are Equal Opportunity Employers. They do not discriminate based on race, color, religion, national origin, age, sex, disability, veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local law.