[Hiring] Patient Account II Credit Balance/Account Review @Intermountain Health

Role Description

Provides extraordinary care to our customers through friendly, courteous, and professional service through a broad understanding of account handling processes, extraordinary interpersonal skills, and the ability to resolve complex issues in a timely and accurate manner.

We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Virginia, Vermont, Washington.

Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings. Video phone screens and interview(s) through Microsoft Teams will be required as well for fully remote positions.

Essential Functions

• Identify appropriate payment details and save back-up as appropriate.
• Balance payments to deposits in systems and applications.
• Post all payments to patient accounts, using both electronic and manual posting systems.
• Research, validate and make adjustments to payment postings.
• Follow up in accordance to procedures and policies with an overall goal of account resolution.
• Post correspondence, zero payments, denials and any other additional items received from insurance to patient accounts.
• Research and follow-up on missing information, such as EOB and insurance remittances.
• Contact payers as necessary to obtain detailed info in regard to payments.
• Complete more difficult assignments, and assist teammates with balancing issues.
• Escalate issues and trends to leadership.
• Meet department's productivity and quality goals.
• Collaborate with other teams across the organization.
• Participate in meetings and educational requirements.
• Promote mission, vision, and values of Intermountain Health, and abide by service behavior standards.
• Perform other duties as assigned.

Qualifications

• High School diploma or equivalent, required.
• Minimum of one (1) year of full cycle medical billing experience, required.
• Minimum of six (6) months in a healthcare Cash Posting role, required.
• Knowledge of CPT (procedures), ICD-10 (diagnoses), and modifiers, required.
• Ability to read and understand Explanation of Benefits (EOB's) or interpret denials, required.
• Basic understanding of accounting procedures such as debits/credits, required.
• Experience with insurance claim appeals, required.
• Excellent computer skills (including Microsoft Office applications), required.
• Familiarity with electronic remittances, required.

Requirements

• Interact with others by effectively communicating, both orally and in writing.
• Operate computers and other office equipment requiring the ability to move fingers and hands.
• See and read computer monitors and documents.
• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
• May require lifting and transporting objects and office supplies, bending, kneeling and reaching.

Benefits

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here .

Company Description

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.