[Hiring] Patient Account Credit Balance Tier I @Intermountain Health

Role Description

Provides extraordinary care to our customers through friendly, courteous, and professional service through a broad understanding of account handling processes, extraordinary interpersonal skills, and the ability to resolve complex issues in a timely and accurate manner.

Essential Functions:

• Identifies appropriate payment details and saves back-up as appropriate.
• Researches, validates and makes adjustments to payment postings. Follows up in accordance with procedures and policies with an overall goal of account resolution.
• Initiates payer recoupments, payer refunds, and patients refunds where applicable. Follows up in accordance with procedures and policies with an overall goal of account resolution.
• Able to navigate various payer claim portals and understand payer functionality.
• Interacting with others by effectively communicating both orally and in writing.
• Operate computers and other office equipment, as well as various computer software.
• See and read computer monitors and documents in English.

Qualifications

• High School Diploma or equivalent (GED) required.
• One (1) year of experience in hospital or physician back-end revenue cycle (Payment Posting, Billing, Follow-Up, Collections) required.
• Knowledge of Medicaid and Medicare billing regulations required.

Requirements

• Recognizing true overpayments from false credits.
• Researching claim cycle.
• Understanding Coordination of Benefits.
• Understanding EOB.
• Understanding Medical Terminology.
• Payment Handling.
• Effective written and verbal communication.
• Computer Literacy.
• Time Management.
• HIPAA Regulations.

Benefits

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Location

• Peaks Regional Office
• Work City: Broomfield
• Work State: Colorado
• Scheduled Weekly Hours: 40
• Hourly Range: $19.29 - $25.61 (Actual hourly rate dependent upon experience)