[Hiring] Patient Account Associate Tier II - Credit Balances @Intermountain Health

Role Description

Provides extraordinary care to our customers through friendly, courteous, and professional service through a broad understanding of account handling processes, extraordinary interpersonal skills, and the ability to resolve complex issues in a timely and accurate manner.

Essential Functions

• Identifies appropriate payment details and saves back-up as appropriate.
• Researches, validates and makes adjustments to payment postings. Follows up in accordance with procedures and policies with an overall goal of account resolution.
• Utilizes resources to find payment documentation and interprets payer contracts to ensure all codes on patient's account match contracts.
• Initiates payer recoupments, payer refunds, and patient refunds where applicable. Follows up in accordance with procedures and policies with an overall goal of account resolution.
• Able to navigate various payer claim portals and understand payer functionality.
• Interacts with others by effectively communicating both orally and in writing.
• Operates computers and other office equipment, as well as various computer software.
• Sees and reads computer monitors and documents in English.
• Trains new and existing associates.

Qualifications

• High School Diploma or equivalent (GED) required.
• One (1) year of experience in hospital or physician back-end revenue cycle (Payment Posting, Billing, Follow-Up) required.
• Knowledge of Medicaid and Medicare billing regulations required.
• Two (2) years of experience in hospital or physician insurance related activities (Authorization, Billing, Follow-Up, Call-Center, or Collections) preferred.

Requirements

• Recognizing true overpayments from false credits.
• Advanced knowledge of revenue cycle and health insurance payers.
• Reading and understanding payer contracts.
• Advanced knowledge of Coordination of Benefits.
• Advanced knowledge of reading EOB.
• Accurately identifying trends not limited to payer behavior, system or workflow issues, and escalating in a timely manner.
• Advanced knowledge of Medical Terminology.
• Payment Handling.
• Effective written and verbal communication.
• Assist Leadership with mentoring peers as well as new hires.
• Computer Literacy.
• Time Management.
• HIPAA Regulations.

Benefits

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here .

Company Description

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you.

While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.