[Hiring] Patient Account Associate II Representative @Intermountain Health

Role Description

Provides extraordinary care to our customers through friendly, courteous, and professional service through a broad understanding of account handling processes, extraordinary interpersonal skills, and the ability to resolve complex issues in a timely and accurate manner.

We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Virginia, Vermont, Washington.

Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings. Video phone screens and interview(s) through Microsoft Teams will be required as well for fully remote position.

Essential Functions

• Identifies appropriate payment details and saves back-up as appropriate.
• Researches, validates and makes adjustments to payment postings. Follows up in accordance with procedures and policies with an overall goal of account resolution.
• Utilizes resources to find payment documentation and interprets payer contracts to ensure all codes on patient's account match contracts.
• Initiates payer recoupments, payer refunds, and patient refunds where applicable. Follows up in accordance with procedures and policies with an overall goal of account resolution.
• Able to navigate various payer claim portals and understand payer functionality.
• Interacts with others by effectively communicating both orally and in writing.
• Operates computers and other office equipment, as well as various computer software.
• Sees and reads computer monitors and documents in English.
• Trains new and existing associates.

Skills

• Recognizing true overpayments from false credits.
• Advanced knowledge of revenue cycle and health insurance payers.
• Reading and understanding payer contracts.
• Advanced knowledge of coordination of benefits.
• Advanced knowledge of reading EOB.
• Accurately identifying trends not limited to payer behavior, system or workflow issues, and escalating in a timely manner.
• Advanced knowledge of medical terminology.

Qualifications

• High School diploma or equivalent, required.
• Minimum of one (1) year of full cycle medical billing experience, required.
• Knowledge of CPT (procedures), ICD-10 (diagnoses), and modifiers, required.
• Ability to read and understand Explanation of Benefits (EOB's) or interpret denials, required.
• Experience with insurance claim appeals, required.
• Excellent computer skills (including Microsoft Office applications), required.
• Familiarity with electronic remittances, required.

Physical Requirements

• Interact with others by effectively communicating, both orally and in writing.
• Operate computers and other office equipment requiring the ability to move fingers and hands.
• See and read computer monitors and documents.
• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
• May require lifting and transporting objects and office supplies, bending, kneeling, and reaching.

Location

Peaks Regional Office, Broomfield, Colorado

Scheduled Weekly Hours

40

Hourly Range

The hourly range for this position is listed below. Actual hourly rate dependent upon experience: $19.41 - $28.14.

Benefits

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Company Description

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations.

All positions subject to close without notice.