[Hiring] Patient Access Scheduler I (Diagnostic) @Saint Francis Health System

Role Description

The Patient Access Scheduler I (Diagnostic) coordinates scheduling of multiple outpatient diagnostic appointments across the health system. This role delivers a positive customer service experience by scheduling appointments effectively and efficiently for patients.

Qualifications

• Minimum Education: High School Diploma or GED.
• Licensure, Registration and/or Certification: None.
• Work Experience: Minimum 1 year of experience in a healthcare environment such as hospital, physician office or imaging facility. Clerical, customer service/support, data entry or call center environment experience, preferred.
• Knowledge, Skills and Abilities:
  • Excellent communication, telephone, customer relations and organizational skills.
  • Ability to work in a fast-paced environment.
  • Working knowledge of hospital diagnostic departments.
  • Working understanding of insurance plans.
  • Knowledge of medical terminology.
  • Working knowledge of basic business office equipment.
  • Ability to perform telephone activities concurrent with computer activities.

Requirements

• Coordinates accurate scheduling of multiple outpatient diagnostic appointments for locations and departments across the health system.
• Schedules appointments based on availability of resources and in a manner that reduces delay of services.
• Accepts and prioritizes incoming phone calls; triages information for urgent procedure requests and sends critical requests for supplies and services to appropriate personnel.
• Obtains necessary and required information defined by department procedures and provides instructions, as directed.
• Schedules correct procedures and enters orders accurately and efficiently into the clinical system meeting established productivity standards.
• Accurately identifies patient in Master Patient Index system and assigns correct Medical Record and Account Number.
• Serves as liaison and communication point for all entities, staff, offices, other SFHS departments, and employees.
• Communicates changes to schedules early and accurately to maximize scheduling efficiency.

Benefits

• This position is ECB status – requires a minimum number of worked hours per month as needed by the department; limited benefit offerings.
• Variable Schedule: Variable Days and Hours.

Company Description

Central Scheduling - Yale Campus

Location: Virtual Office, Oklahoma 73105

EOE Protected Veterans/Disability